Contact
Talk to us.
Questions about a plant, an order, or something you read in one of the guides — we would rather hear from you than have you guess.
Say hello
We read every message ourselves.
No support desk and no ticket queue. Write to us and one of us writes back — usually Dave or Callie, usually the same day.
- Emailthemedicinefam@gmail.com
- Instagram@themedicinefam
- Reply timeUsually within a day
Quick answers
Most asked.
These cover most of what lands in our inbox.
You will have a tracking email from us once it leaves. If it has been longer than you expected, send us the order number and we will chase it ourselves.
Check the inbox you used at checkout, and the spam folder. If it is not there, message us with the order number and we will resend the link straight away.
Yes — free returns within 30 days of purchase. Digital guides cannot be returned once downloaded, but if something is wrong with a file we will fix it.
We can tell you what a plant is traditionally used for, where ours comes from and how people prepare it. We cannot give medical advice or tell you what to take for a condition — that conversation belongs with your doctor.
We do. Tell us a bit about your practice or shop and we will send over what we can offer.
- Free returns, 30 daysNo questions, no restocking fee
- Guides arrive instantlyBy email, the moment you check out
- Sourced directFrom the people who make it
- A real familyDave, Callie and Adalynn
